With the revolution of hardwares and algorithms, computers nowadays can understand what human say. Zbot is a platform providing an ability to answer customer for some specific tasks like booking, ordering…, helps the manager to communicate to more target without hiring many real people.
How it work
Zbot uses Machine Learning to identify intents and entities in a sentence:
- Intent: the action, purpose that the sentence wants to express.
- Entities: identify the targets of intent. For example, if a customer said: “How much the product A cost”. Zbot will understand the customer has action “Asking price” and the target of this action is “product A”.
Zbot can be used on many platforms, it can communicate in normal text or using sound like an automatic answer station
Read more about how chatbot work here